Epsom Flowers Online Purchase & Delivery Terms 2024

Epsom Flowers Terms & Conditions – Online Flower Delivery

Introduction

Welcome to Epsom Flowers. These Terms & Conditions ('Terms') govern your use of the Epsom Flowers website and your online orders for flower delivery throughout Epsom and surrounding areas. By placing an order with Epsom Flowers, you are agreeing to be bound by these Terms, so please read them carefully before ordering.

Service Coverage

Epsom Flowers offers online flower delivery services within Epsom and the surrounding areas. We endeavour to provide timely and efficient delivery for every order. If you are unsure whether your address is covered, please contact us prior to placing your order.

Order Process

1. Placing an Order:
To make a purchase, simply browse our range, add preferred products to your basket, and proceed to checkout. You will be required to provide delivery details and make payment prior to confirmation.

2. Order Confirmation:
After completing your order, you will receive an on-screen confirmation and an order summary. This serves as an acknowledgement of your order, not acceptance. Acceptance takes place only once we have processed and confirmed your order for delivery.

3. Availability:
All orders are subject to availability. In the rare event that the flowers or products ordered are unavailable, we reserve the right to substitute with a comparable item of equal or greater value, ensuring quality and the intended sentiment are maintained. If a major substitution is required, we will attempt to contact you to agree on suitable alternatives.

4. Delivery Address:
Please enter accurate and complete recipient and delivery information. Epsom Flowers cannot be held responsible for orders delayed or delivered incorrectly due to inaccurate or incomplete delivery details provided by the customer.

5. Delivery Times:
We aim to deliver your flowers on the requested date; however, estimated delivery times are not guaranteed. During peak times (such as Mother’s Day, Valentine’s Day, or Christmas), delivery may be subject to minor delays. We do not offer delivery on Sundays or public holidays unless otherwise specified. If delivery cannot be made on the requested day, we will contact you to make alternative arrangements or offer a full refund.

Payments

1. Accepted Methods:
Payment for flower orders must be made in full at the time of ordering. Epsom Flowers accepts various payment methods, which may include debit/credit cards and other secure online payment systems as specified during the online checkout process. All transaction details are handled securely.

2. Payment Security:
We take security of your payments seriously and use industry-standard encryption and security measures on our website. All cardholder data is protected and not retained on our systems beyond the completion of each transaction.

3. Price:
All prices on the Epsom Flowers website are stated in British Pounds Sterling (£) and are inclusive of VAT (where applicable) but exclusive of delivery charges, which are specified separately prior to order confirmation.

4. Pricing Errors:
If there has been an error in pricing on the website, we will notify you as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling the order. Should you choose to cancel, any payments already received will be refunded in full.

Cancellations & Amendments

1. Cancelling an Order:
If you wish to cancel your order, please contact us as soon as possible. Orders for next-day or same-day flower delivery may not be cancelled once processing or preparation has begun. For advance orders, cancellations are accepted up to 24 hours before the scheduled delivery date. Refunds for cancelled orders will be processed within 5-7 business days.

2. Amendments:
Requests for amendment to orders (such as changes to the delivery address or product selection) must be made at least 24 hours before the delivery date. We will endeavour to accommodate all requests but cannot guarantee late changes.

3. Non-delivery and Returns:
Should we be unable to deliver your flowers due to factors within our control, you will receive a full refund. Due to the perishable nature of flowers, returns cannot generally be accepted unless the flowers are received in unsatisfactory condition or there is a clear error on our part. Please notify us within 24 hours of delivery if you are dissatisfied, providing photographs if possible. Where appropriate, we will arrange replacement or refund at our discretion.

Liability

1. Perishable Goods:
Flowers are a perishable product, and we take the utmost care to ensure all arrangements are fresh and of high quality at the time of delivery. Epsom Flowers cannot be held responsible for the condition of flowers delivered if incorrect handling instructions are not followed after receipt, or if the delivery was delayed by events beyond our control.

2. Force Majeure:
We shall have no liability to you if we are prevented from, or delayed in, performing our obligations under these Terms by events or circumstances beyond our reasonable control, including, but not limited to, acts of God, adverse weather, strikes, or pandemic restrictions.

3. Limitation of Liability:
To the extent permitted by law, Epsom Flowers' total liability for any claim arising out of any order placed through the website is limited to the purchase price paid for that order. Nothing in these Terms seeks to exclude or limit liability for personal injury or death caused by negligence or for any other liability which cannot be excluded by law.

4. Third Party Recipients:
If the recipient is not at the delivery address, we reserve the right to leave the flowers in a safe location, with a neighbour, or to redeliver at a later time. Any additional delivery attempts may incur further charges. Where flowers are left as instructed, our liability ends upon delivery, and we are not responsible for any loss or damage thereafter.

Customer Responsibilities

You are responsible for ensuring all provided information is accurate and complete, including delivery details and any card messages. Please check all order details carefully before submitting your order. By placing an order, you confirm that you are authorised to use the payment method provided.

For online flower delivery in Epsom, ensure you have allowed for any local restrictions or accessibility limitations which could affect delivery. If entering premises with security restrictions, please inform us during the order process.

Personal Information and Data Protection

Epsom Flowers respects your privacy. Personal information provided by you will be processed in accordance with our Privacy Policy and with current UK data protection legislation. Your information is used only for the purposes of processing and delivering your order, customer service, and where you have consented, marketing communications.

Intellectual Property

All content included on the Epsom Flowers website, including images, descriptive text, and logos, are the property of Epsom Flowers or its licensors. Content may not be used, copied, reproduced, or distributed without our express permission.

Changes to Terms & Conditions

We reserve the right to amend these Terms at any time, with changes taking effect upon posting on the Epsom Flowers website. It is your responsibility to review the current Terms before making an order. Your continued use of our website or services following such changes constitutes your acceptance of the amended Terms.

Governing Law and Jurisdiction

The Terms & Conditions above are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with your use of our services or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Complaints

If you have any questions, concerns, or wish to lodge a complaint regarding these Terms or your experience with Epsom Flowers, please contact us using the methods specified on our Contact Us page. We aim to respond to all queries and complaints promptly and to resolve any issues to your satisfaction.

Applicability

These Terms & Conditions apply to all customers ordering online flower delivery across Epsom and the surrounding areas. They are effective from the date of posting and supersede any previous versions.

Thank you for choosing Epsom Flowers for your online flower delivery needs in Epsom and beyond. We are committed to providing beautiful arrangements and reliable service for your special occasions.